Seth,
I wanted to take this opportunity to thank you and Dave and Julio. You run a great bicycle shop and your customer service goes above and beyond what customers have come to expect.In this economy more than ever businesses need to realize just how important their relationship with the community should be.
With my family this started back in June when my son Jake and his friends rode to Seal Beach. This being his first ride without either of his parents along it was with some hesitation. I had asked him to make sure and call when he arrived,well he called me at work to inform me that he had a flat tire on my bike and was leaving it at a friends house
and taking the bus home. I suggested that he walk the bike over to your shop and ask if the tube could be replaced while he waited.You went out of your way to change the tube for him and trusted him enough to call me at work for a credit card number.
The next time my sons and I were in Seal Beach we came by your store to thank you personally. At the time you suggested that I put my business card in the bowl for the Labor Day drawing of a new beach cruiser. I reluctantly did so explaing that after many years of doing so and never won anything even a "free lunch". Well what do you know?
On Labor Day I ran into your top technician, Julio just down the street he was as excited for me as I was. He informed me that I had won the bike and could stop by and pick it up anytime. My sons and I have been into your shop several times since and are always treated with respect and consideration by all of you. I am now in the market for another beach cruiser for my younger son and would only consider purchasing it from Main Street Cyclery. You and your fine staff run your business as it should be.We will continue to recommend your shop to all of our friends,neighbors and coworkers. Continued success.
Best Regards,
Allan Frank
